Chromebook Input Lag (OpenGL/ Hardware Acceleration Issue?)

Avatar
sitrusfruits
  • updated
  • Planned

Device information located at the end.

I'm a big fan of this app. But for the past 6-8 months, there has been major input lag on my Chromebook device. This isn't a hardware issue, for I've used this app before. I've emailed Flipaclip 4-5 times but the issue hasn't been resolved. It seems like Flipaclip doesn't use OpenGL on android yet. They have it on IOS but havn't yet ported it over. Here is the email:

Hello Leo,

Apologies for any delay in getting back to you. We do thank you for the screen recording you've sent. Android apps running on Chrome OS is something fairly new and there seems to be a bug on the app. The reason behind this is because something was removed or added hardware acceleration to the Android app. Other apps used OpenGL for drawing and on Android we don't use that yet. We do on iOS and soon we hope to port that engine which is super fast!

Alternatively, you can check if there's a Chrome OS option to enable/disable hardware acceleration on the app. Hope this helps!

Please let us know if you need any further assistance. Thank you!

If you guys know anything that might help, please let me know. I'm eager to use the app again. 

Samsung Chromebook Pro (Gen 1)

Google Chrome OS (Version 69.0.3497.95 Official Build [Beta] 64-Bit)
Heavy input lag with both touch and stylus. All other functions work fine. 

Issues with Accelerated 2D Canvas, Hardware-accelerated Video Decode, and/or OpenGL/WebGl perhaps? I'm not sure. This happens every time. Wasn't always like this. Ever since one of the updates, it's been lagging heavily and I can't use the app I paid for. 

Duplicates 4
missing frames in movie mode

On my chromebook when I go to movie mode, the movie is missing the first 7 frames.  

Chromebook API

Even though Flips Clip runs on Chromebook, it seems like it wasn't optimized for it. There are more and more Chromebook coming out with stylus support, more so than Android phone or tablet. It seems like it would be a good idea to optimize FlipaClip for Chromebook, since Chromebook will eventually replace Android tablet.

Glitching Frames

I've been using Flipaclip on my chromebook for around a year with no issue. Lately (Even after deep cleaning my chromebook, deleting and installing the app, signing out, etc.) The frames glitch before and after I make the movie, deleting layers of the movie. I post my videos and you can clearly see the issue in them. I desperately want to keep animating but this issue is extremely disheartening.

Very laggy

it seems like there's a new problem with flipaclip every week, it's very very laggy after 1 minute of entering the project, it has no layers, no drawings, and it's not a long project so I don't know why it's lagging so much, the way it lags is that its really hard to zoom\ move the camera around and it's really getting on my nerves. I'm so confused I don't even know what to do with this app anymore. if it helps I'm using flipaclip on a Chromebook

Pinned replies
Avatar
1
Jona Co-Founder & Lead Developer
  • Answer
  • Planned

Thanks for writing us about this! Also, sorry took half year to respond!

We are getting a Chromebook to start testing the app now that GooglePlay is officially being included with Chromebooks. We will also be testing the new draw engine which hopefully runs smoothly. It would be great if you become a beta tester so when we release a beta version with the new engine you can check it out.

Opt-in link:

https://play.google.com/apps/testing/com.vblast.flipaclip

Replies 17
Avatar
0
Beth Pratt
Quote from Dusan Kolic

Hi Beth,

We are working on a new drawing engine which should make the app much smoother.

Best,
Dusan

Any idea when that will be launched. She really misses your app and checks all the time to see if it works better. FYI she has tried about every other animation app out there and nothing is as good as flip a clip to her.

Avatar
0
trashtrashboi

it works fine it just won't let me add audio and when it does it says there is an error

Avatar
1
Dusan Kolic
Quote from Beth Pratt

Hi guys,

My daughter is  a huge user of flip a clip. For her birthday I got her Samsung chromebook plus especially for her art. We added flip a clip on it and she is having the same lagging problem as above. Is there anything she can do to fix it? Thanks so much.

Hi Beth,

We are working on a new drawing engine which should make the app much smoother.

Best,
Dusan

Avatar
1
Beth Pratt

Hi guys,

My daughter is  a huge user of flip a clip. For her birthday I got her Samsung chromebook plus especially for her art. We added flip a clip on it and she is having the same lagging problem as above. Is there anything she can do to fix it? Thanks so much.

Avatar
0
sitrusfruits
Quote from Jona

Just got the device and yes, drawing is slow. But good news the new draw engine works like a charm! We'll be doing more testing and update here anything new.

Thank you for responding! I honestly lost hope a bit a while back but it makes me really happy to see this being picked up again. I joined as a beta tester and I'm looking forward to seeing how this all goes! 

Avatar
1
Jona Co-Founder & Lead Developer
Quote from Jona

Thanks for writing us about this! Also, sorry took half year to respond!

We are getting a Chromebook to start testing the app now that GooglePlay is officially being included with Chromebooks. We will also be testing the new draw engine which hopefully runs smoothly. It would be great if you become a beta tester so when we release a beta version with the new engine you can check it out.

Opt-in link:

https://play.google.com/apps/testing/com.vblast.flipaclip

Just got the device and yes, drawing is slow. But good news the new draw engine works like a charm! We'll be doing more testing and update here anything new.

Avatar
1
Jona Co-Founder & Lead Developer
  • Answer
  • Planned

Thanks for writing us about this! Also, sorry took half year to respond!

We are getting a Chromebook to start testing the app now that GooglePlay is officially being included with Chromebooks. We will also be testing the new draw engine which hopefully runs smoothly. It would be great if you become a beta tester so when we release a beta version with the new engine you can check it out.

Opt-in link:

https://play.google.com/apps/testing/com.vblast.flipaclip


Customer support portal powered by UserEcho