Hello FlipaClip, my name is Chris, (a.k.a Distortion on YouTube) I have a situation for the sound effects, untried to buy the superhero SFX effect but every time I try to buy it keeps giving me an error, why is that?
the error keeps saying this
OT-IEH-01
and below it is 9fb75c84ef6ef7
Hello,
Could you please share a screenshot of the error message here with me so I can understand your problem better?
Thank you,
Dusan
Are you able to record your screen?
In that case can you please record your issue and upload here for us so we can understand your problem better?
Thanks!
This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.
Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification
Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.
Best,
Dusan
This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.
Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification
Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.
Best,
Dusan
hello Dusan, i just got another probelm, my grid is having issues, it's stuck on both 80x horizontal and vertical, why is that
it has a different code because I tried using Google play credit card
This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.
Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification
Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.
Best,
Dusan