Error OT-IEH-01 when trying to buy something

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  • updated
  • Not a bug

Hello FlipaClip, my name is Chris, (a.k.a Distortion on YouTube) I have a situation for the sound effects, untried to buy the superhero SFX effect but every time I try to buy it keeps giving me an error, why is that?

the error keeps saying this

OT-IEH-01

and below it is 9fb75c84ef6ef7

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Dusan Kolic
  • Answer
  • Not a bug
Quote from Daiko

it has a different code because I tried using Google play credit card

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

Avatar
Daiko
Quote from Dusan Kolic

This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.

Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification

Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.


Best,

Dusan

I think your new update gave it a probelm, idk says your last update was August 2

Avatar
Dusan Kolic
Quote from Daiko

I do believe it is what you say, I will check It out when i got the time later today or possibly tommorow.

Hey,


Just wanted to follow up with this and see if you were able to resolve your issue?

Best,
Dusan

Avatar
Daiko
Quote from Dusan Kolic

Hey,


Just wanted to follow up with this and see if you were able to resolve your issue?

Best,
Dusan

yes the probelm has been resolved, thats 1 issue out of the way lol 😁,  all is left is the grid bug 👌😀

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