Hello FlipaClip, my name is Chris, (a.k.a Distortion on YouTube) I have a situation for the sound effects, untried to buy the superhero SFX effect but every time I try to buy it keeps giving me an error, why is that?
the error keeps saying this
OT-IEH-01
and below it is 9fb75c84ef6ef7
This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.
Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification
Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.
Best,
Dusan
I think your new update gave it a probelm, idk says your last update was August 2
I do believe it is what you say, I will check It out when i got the time later today or possibly tommorow.
Hey,
Just wanted to follow up with this and see if you were able to resolve your issue?
Best,
Dusan
it has a different code because I tried using Google play credit card
This error is related to your Google account, unfortunately, there is nothing that we can do about it.
Quite possibly it is happening because your google payment account Is not activated or got suspended for some reason.
Please verify the account and you should be able to make a purchase after that.
Check this link on how to do that: https://support.google.com/pay/contact/account_verification
Let me know if that helped or you still have the issue. If you have any other google account you can use it to make a purchase.
Best,
Dusan