Can't upload a project that the title has multibyte chars

Avatar
  • updated
  • Under review

I can't upload a project that the title has multibyte chars.

For example, the title something like Japanese text. 


こんにちわ 


The steps to reproducing:

1. You create a project that the title is "こんにちわ"

2. You click the 3 dots button on the top right of the project card and click it

2. You click the upload button.

Current behavior:

You can see the loading for a moment, but nothing happens.

Expected behavior:

Show the next upload steps property.

Duplicates 1
Convert the characters

Hi,

I have tried to change alphabet into Japanese but it doesn’t work. It seems that I haven’t been able to do that since the app was upgraded. I hadn’t had any problems with typing letters before.

What should I do?

Pinned replies
Avatar
Igor Mitrovic
  • Answer
  • Under review

Hey Mitsuru,

Thank you for reporting this. Please be assured that we are aware of the issue and I will pass it to our developers to provide a fix for it.

Regards,
Igor

Avatar
Dusan Kolic
  • Not enough info

Hey, what happens when you name project in English? Are you able to create a movie without any issue?

Avatar
mitsuru ogawa

Hi, I'm talking about project uploads. The functionality to save my project in the cloud. It's not about creating.
but it is working properly in English. it seems to happen in Japanese.

Avatar
Igor Mitrovic
  • Answer
  • Under review

Hey Mitsuru,

Thank you for reporting this. Please be assured that we are aware of the issue and I will pass it to our developers to provide a fix for it.

Regards,
Igor

Avatar
onigiri

Hi, I think have the similar problem. I can not type Japanese. It become a mixture of hiragana and roman letters.

e.g.

ひらがな becomes ひrあuあu. 


I did not have this problem until the new version was uploaded.

Avatar
Igor Mitrovic
Quote from onigiri

Hi, I think have the similar problem. I can not type Japanese. It become a mixture of hiragana and roman letters.

e.g.

ひらがな becomes ひrあuあu. 


I did not have this problem until the new version was uploaded.

Hey Onigiri,

Thank you for reporting this issue as well. We are aware of the situation and we are working on resolving it.

Regards,
Igor

Avatar
Igor Mitrovic

Hey everyone,

Please make sure to update your application to the latest versions: iOS: 2.0.4 and Android and Amazon to 2.4.7

The issue should be resolved! If anyone still this problem please contact us via email with a short video of the problem support@visualblasters.com

Regards,

Igor